Privacy Policy

Effective Date: January 23, 2025

Introduction
Welcome to PIARA Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you get free or paid license to use PIARA or use our hosted services. Your privacy is important to us, and we are committed to protecting your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.Information We CollectPersonal Information
• Contact Information: We use HubSpot for client relationship management. This may include your name, email address, and other identifiers necessary to maintain communication and provide our services.
• Authentication Data: We use Azure AD B2C to authenticate clients. This may include your name, email address, and other identifiers.
• Payment Information: Stripe processes all payments on our behalf. We do not store your payment details, but Stripe may collect and store your payment information in accordance with their privacy policy.
• License Information: We use combination of Stripe and Cryptlex for license management. This may include your name, email address, and other identifiers.Usage Data for hosted services
• Query Data: Information about the queries you perform and the databases you access when using our hosted services.
• Log Data: Details of your interactions with our service, including IP addresses, browser type, and access times.Usage Data for self-managed instances of PIARAWe don't have access to any usage data of PIARA instances that you host yourself!We track license activation data that includes email address to which license is issued, IP address that instance is activated from, activation time.How We Use Your Information
We use the collected information for various purposes, including:
• To Provide and Maintain Our Service: Ensuring the functionality of the platform, authenticating users, and processing payments.
• To Improve Our Service: Analyzing usage patterns to enhance the user experience.
• To Communicate with You: Sending updates, notifications, and responding to inquiries.
• To Enforce Our Terms: Monitoring and ensuring compliance with our terms and policies.Sharing Your Information
We do not sell your personal information. However, we may share information in the following circumstances:
• With Service Providers: Third parties who perform services on our behalf, such as payment processing (Stripe), authentication (Azure), contact information HubSpot and network security Cloudflare.
• For Legal Reasons: If required by law or in response to valid requests by public authorities.Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our service employs industry-standard security practices and technologies, including encryption.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Query data may be retained to help improve the service and for record-keeping purposes.Your Rights
You have the right to access, update, or delete your personal information. You can manage your information by contacting us directly.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via https://piarainc.com/PIARA Inc.
643 First Ave, Suite 600
Pittsburgh, PA 15219, U.S.A.